Online Help Help

  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
    
Healthy Connections Rosters New

The October Healthy Connections Rosters have been posted to your secure Trading Partner Account.

Secure Messaging on the Trading Partner Account New

​Gainwell Technologies has discovered an issue for providers who are using Secure Messaging. When providers are generating Secure Messages, Gainwell Technologies is not receiving the messages and messages are not being stored in the providers sent folder. This began occurring on 10/21. This is only impacting providers who are utilizing Secure Messaging through their Trading Partner Accounts on the provider portal.

Our technical teams are diligently working to investigate and resolve the issue. In the mean-time, user can utilize a standard email service to Contact Us. Thank you for your patience while we continue to understand and rectify this issue.

Provider Enrollment Application Upgrade, System Unavailability and Training Opportunities

​In preparation for the much-anticipated Provider Enrollment Application upgrade, the existing Idaho Medicaid Provider Enrollment Application (PEA) system will be unavailable from 10/24/2020 through 11/08/2020 for the implementation for the upgraded product and system. Please note that this upgrade will not impact claim submission, processing or the financial cycle.

Providers are encouraged to submit necessary maintenance before 10/24/2020 for processing. All new enrollment and electronic maintenance requests will not be allowed during this time. All paper maintenance requests will not be accepted and will be returned as the system will be inaccessible during this period. Please note that any new enrollment or maintenance requests that are unable to be submitted during this time will be considered for approval of a backdated effective date.

The updated Idaho Medicaid Provider Enrollment Application will feature a new look and feel, simplified processes for new enrollment and maintenance requests, and feature dynamic screens and electronic signature options, which will result in quicker processing times and eliminate paper transactions.

Please start preparing for these upcoming changes by attending the upcoming training sessions. All upcoming training dates and times, along with topics and registration information can be found on the Training Calendar.

Thank you for your patience during this time, we look forward to sharing this upgrade with you.

Reminder - Secure Trading Partner Account Feature – Document Exchange

​As a reminder, a feature was enabled on the Secure Trading Partner Account. The Document Exchange feature, found under the File Exchange tab, is a method of submission that will allow a provider to submit documents related to Authorizations, Provider Enrollment and more, in a secure, electronic fashion. For more information and instruction related to this feature, please see the section titled Document Exchange in the Trading Partner Account (TPA) User Guide.

If you prefer to send documents via fax, you may continue to do so. Please allow typical processing timeframes for all documents submitted for processing.

New Contact Information for Your PRC!

​Effective immediately, the Provider Relations Consultants (PRCs) are available to accept direct calls and emails from Idaho Medicaid providers. Your PRC can assist with a variety of inquiries, such as: provider enrollment, claims resolution, training schedules or general questions. All emails and voicemails are returned same or next business day. Please see the updated PRC contact information in the table below.

​Region 1 and the state of Washington Region.1@dxc.com ​​(208)373-1309

​Region 2 and the state of Montana

Region.2@dxc.com ​(208)373-1326
​Region 3 and the state of OregonRegion.3@dxc.com ​(208)373-1475
​Region 4 and all other statesRegion.4@dxc.com ​(208)373-1351
​Region 5 and the state of NevadaRegion.5@dxc.com ​(208)373-1357
​Region 6 and the state of UtahRegion.6@dxc.com​(208)373-1325
​Region 7 and the state of Wyoming Region.7@dxc.com ​(208)373-1408
Veritas Capital Purchased State and Local Health and Human Services business from DXC Technology

​Effective October 1st, 2020, Veritas Capital purchased the U.S. State and Local Health and Human Services business from DXC Technology, creating a new company, Gainwell Technologies. We are still a company that is dedicated to providing resources through technology and delivering health and human service programs that enable successful health outcomes to participants. This opportunity will allow new healthcare innovation and will improve the quality of services to individuals and providers. DXC Technology will work closely with Gainwell Technologies and IDHW to ensure daily operations are not impacted due to this acquisition. In the coming weeks visual changes will be made to our provider portal and content. For more information, please see the related press release or refer to the FAQs.

Google Chrome and the Provider Portal

​DXC Technology has received reports from providers who are experiencing technical difficulties when utilizing Google Chrome and the provider portal. Our technical teams are diligently working to investigate and resolve the issue impacting users. This issue may be correlated with a recent Google Chrome browser update. In the mean-time, users can utilize Internet Explorer, Mozilla Firefox or an incognito Google Chrome session. Thank you for your patience while we continue to understand and rectify this issue.

Dial 1 When You Call!
It is very important that you dial a 1 when calling us. Please call 1 (866) 686-4272.  Thank you!
Welcome to the Idaho DXC Technology Online Portal for Medicaid Providers!


This website provides information to Idaho Medicaid providers, trading partners, and the public. Helpful documents and links can be found in the menu bar above. 

 Scheduled System Downtime

​The Idaho Medicaid website is down each week from 4 PM on Saturday to 10 AM on Sunday for regular maintenance.  During this time, eligibility inquiries are available through our telephone system at 1 (866) 686-4272.  Any changes to this standard maintenance window will be communicated via an announcement on this website. 

 COVID-19

Official Resource for Novel Coronavirus(COVID-19) :
https://coronavirus.idaho.gov/resources-for-healthcare-providers
Information Releases :
/Lists/Information%20Releases/AllItems.aspx

 Claims Processing


Paper claims must be received by 5:00 P.M. Monday in order to be included in the next regular weekly payment processing cycle.

Electronic claims must be received by 8:00 p.m. Thursday to be included in the next regular weekly payment processing cycle.

Click here to view the 2020 Financial Payment Processing Cycles.

 Trading Partner Account Login

Click here to sign in to your secure Trading Partner Account.  By logging into the secure portal, you can view eligibility, view and submit claims, manage patient rosters, perform enrollment and maintenance, view authorizations, download reports, and more. 

 DXC Technology Partners

Click here for a list of contact information for our valued partners. 

 Idaho Medicaid Member Resources

​Participant Services Phone ​1 (866) 686-4752 (Toll-free), 1 (208) 373-1432 (Local)
​Participant Services E-mail idparticipantservices@molinahealthcare.com
​Participant Information Website http://www.healthandwelfare.idaho.gov/Home/tabid/55/Default.aspx
​Language Services http://healthandwelfare.idaho.gov/AboutUs/LanguageAssistance/tabid/3766/Default.aspx
​Idaho Health Plan Coverage Booklet - English https://healthandwelfare.idaho.gov/Portals/0/Medical/MedicaidCHIP/Idaho%20Health%20Plan%20English.pdf
​Idaho Health Plan Coverage Booklet - Spanish https://healthandwelfare.idaho.gov/Portals/0/Medical/MedicaidCHIP/Idaho%20Health%20Plan%20Spanish.pdf

 DXC Technology Contacts

DXC Technology Provider Relations Consultants Contact Information
Idaho Medicaid Contact Information (Provider Services, Provider Enrollment, and DXC Technology partners)

 

 Resources & Links

 

Provider Training
Opportunities

Click here to view the Training Calendar and browse upcoming training opportunities.  Please log into the Idaho Medicaid Training Center to register for training sessions. 

For training support, contact IDTraining@MolinaHealthcare.com.