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Potential Power Outages in our Local Area New

​Please be aware with the active fires in our Treasure Valley area, there may be power interruptions, which will impact our ability to serve our provider community over the phone, or immediately. We will be available as soon as possible for support. Thank you for your understanding. Stay safe and well! 

7/24/2024 4:39 PM7/24/2024 4:39 PM7/25/2024
Edit 6053 IBHP Coverage/Submit claim to MCO Denials New

​Gainwell, Magellan, and IDHW recognize that many claims with behavioral health diagnosis are being denied in both systems. We are actively working to understand and rectify this issue. Additional communication will be forthcoming as we identify the solution and provider impacts. Thank you for your patience in this matter. 

7/24/2024 4:38 PM7/24/2024 4:38 PM7/31/2024
Crowdstrike Incident

​Crowdstrike, a leading security product vendor and supplier for Gainwell, has reported a problem with an update to CrowdStrike’s Falcon Sensor product. Organizations running Microsoft Windows operating system started reporting device issues across the world, leaving flights grounded and causing widespread disruptions. The outages have been linked to a software update from CrowdStrike. It is not believed the issues are linked to a malicious cyberattack but stems from a misconfigured/corrupted update that CrowdStrike pushed out to its customers.

7/19/2024 9:05 AM7/19/2024 9:05 AM7/19/2024
Phone System Intermittently Unavailable

​Due to technical issues, Gainwell Technologies is intermittently unable to receive inbound telephone calls.  We are working towards a remedy and will provide periodic updates in the announcements on www.idmedicaid.com. In the mean-time, providers can utilize self-service options through their secure Trading Partner Account, or contact us by email. Please see the Contact Us tab on the website for a list of addresses. We apologize for any inconvenience and thank you for your patience

7/19/2024 8:51 AM7/19/2024 8:51 AM7/19/2024
Phone System Unavailable

​Due to technical issues, Gainwell Technologies is currently unable to receive inbound telephone calls.  We are working towards a remedy and will provide periodic updates in the announcements on www.idmedicaid.com. In the mean-time, providers can utilize self-service options through their secure Trading Partner Account, or contact us by email. Please see the Contact Us tab on the website for a list of addresses. We apologize for any inconvenience and thank you for your patience. 

7/19/2024 7:54 AM7/19/2024 7:54 AM7/19/2024
Healthy Connections Rosters

​The July Healthy Connections Rosters have been posted to your secure Trading Partner Account.

7/15/2024 8:35 AM7/15/2024 8:35 AM7/22/2024
Payment Delay

Payment processing has been delayed by the State: There has been a delay in the issuing of some payments for the current week. This delay is impacting the finalization of claim status and the generation of the Remittance Advice (RA) and HIPAA 835 Claim Advice Files. Claims will remain in a WAIT status until this issue is rectified. DHW and GWT are mindful of the impact to providers and are actively working to resolve the issue. Thank you for your patience.

7/10/2024 2:23 PM7/10/2024 2:23 PM7/12/2024
Now Available! e-Learning Series – Provider Enrollment Application
Gainwell is eager to release this online, on-demand learning series around the Provider Enrollment Application, in a quick and simple format for our provider community. We heard the feedback from many providers and appreciate the opportunity to share this tool with you all! Three different training courses were developed which support Groups, Individuals, and Facility, Agency, Organization provider types, and within each of these courses the navigation is broken down into even shorter segments, to align with the specific application process.
 
To access the e-Learning modules, you will establish a separate login to the Idaho Medicaid Training Center. If you’ve ever participated in one of our trainings, you likely have a login and are encouraged to retrieve your account information by following the Forgot Password? Self-help link, if needed. If you must register a new account, you may do so by following the Sign Up link and entering EppjC1hvsQAYnnVrvscE into the Key Name field along with your other demographics. If you encounter any issues with registering, contact us by email at IDTraning@gainwelltechologies.com. 
 
Once signed into the Training Center, navigate to the Catalog and enroll into the course of your choosing. After enrolling into the course, you may launch the training and navigate to the specific tab of the application you would like to learn about. Again, if any support is needed, feel free to email us for support.
 
We hope that this training series, along with the recent Prospective Provider Enrollment toolkit assist all of our Idaho Medicaid providers with understanding our enrollment process and procedures. Thank you for your valuable feedback and continued participation in the Idaho Medicaid program. 
7/1/2024 4:53 PM7/1/2024 4:56 PM8/31/2024
July MedicAide Newsletter Now Online

​The July edition of the MedicAide Newsletter is now available online. Please click here for the latest news and information affecting Idaho Medicaid providers. 

7/1/2024 4:49 PM7/1/2024 4:49 PM7/15/2024
Holiday and the Financial Cycle Impacts
​Due to the Independence Day holiday, claims must be received by Wednesday, July 3, 2024 to be included in the regular financial cycle for this week.
7/1/2024 4:44 PM7/1/2024 4:44 PM7/9/2024
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