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  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
Intermittent Phone ServiceNew

DXC Technology call center is currently experiencing intermittent outages in our phone service. We are working on the issue and will provide periodic updates on Providers may continue to look up eligibility and claims information through their Trading Partner Accounts on the provider portal. We apologize for any inconvenience.

Phone System UnavailableNew

Due to technical issues, the DXC Technology toll-free contact number is currently unable to receive inbound telephone calls. We are intermittently able to receive telephone calls through our local telephone number - (208) 373-1424.

We are working toward a remedy and will provide periodic updates on the Idaho DXC Technology Medicaid website at  

Presidents' Day Holiday and the Financial Cycle

​Due to the Presidents' Day Holiday, Claim Payments, Remittance Advice (RA), and HIPAA 835 Claim Advice Files for the financial week of 02/13/2020 will be delayed by one day.

Healthy Connections Rosters

The February Healthy Connections Rosters have been posted to your secure Trading Partner Account.​​​​​​​​

February MedicAide Newsletter Now Online

The February edition of the MedicAide Newsletter is now available online. Please click here for the latest news and information affecting Idaho Medicaid providers. If you must receive the MedicAide by mail, please dial 1 (866) 686-4272 and select option 3.

Provider Handbook Updates

Updates have been made to the Provider Handbook. You may find the link under the Reference Material menu on this website. Changes are noted in each document. The updated documents are:

  • General Provider and Participant Information
  • Hospital
  • TPR Carrier Codes
New Secure Trading Partner Account Feature – Document Exchange

A new feature has been enabled on the Secure Trading Partner Account. The Document Exchange feature, found under the File Exchange tab, is a new method of submission that will allow a provider to submit documents related to Authorizations, Provider Enrollment and more, in a secure, electronic fashion. For more information and instruction related to this feature, please see the section titled Document Exchange in the Trading Partner Account (TPA) User Guide.

If you prefer to send documents via fax, you may continue to do so. Please allow typical processing timeframes for all documents submitted for processing.

1099 Forms

IRS form 1099‐MISC, Miscellaneous Income, for tax year 2019, will be mailed to providers by January 31, 2020. For more information, see our 1099 Frequently Asked Questions.

Reimbursement Policy for Incarcerated Individuals

​The Reimbursement Policy for Inpatient Hospital services for incarcerated individuals will become effective 1/1/2020. Information Release MA19-15 has been posted to the HealthPAS Provider Portal. The General Provider and Participant and Hospital Services sections of the Idaho Medicaid Provider Handbook will be updated specific to this policy change.

Reminder to Providers

Reminder to Providers that are contracted with a 3rd party entity for billing or claims support

Providers are expected to grant or authorize adequate levels of access to their respective Billing agent or Clearinghouse. Specifically, when they are assisting with claim submission and reconciliation.

For your convenience please see the following list for access and resources:

• Create an association between the Provider’s Trading Partner Account (TPA) and the 3rd parties TPA. This will provide the entity with access to the claim and payment information 24/7. In addition, It grants the user ability to correct or submit a claim electronically. (Instructions can be found in the Trading Partner Account Registration and Maintenance Guide> Manage Billing Agent Association.)
• Route the 835 file directly to the Clearinghouse or Billing Agent (Instructions can be found in the Trading Partner Account Registration and Maintenance Guide> 835 Routing.)
• Remind the Clearinghouse or Billing Agent of payment cycle changes, which can be found in the Announcements.  
• Provide your 4-digit Security Code to the Clearinghouse, Billing Agent and internal users needing to access the interactive voice recognition system. This is available 24/7 and eliminates hold times to reach a Call Center Professional.
• For our shared efficiency, please ask your Clearinghouse or Billing Agent Representatives to be prepared to provide verifying information when they call.

Dial 1 When You Call!
It is very important that you dial a 1 when calling us. Please call 1 (866) 686-4272.  Thank you!
Welcome to the Idaho DXC Technology Online Portal for Medicaid Providers!

This website provides information to Idaho Medicaid providers, trading partners, and the public. Helpful documents and links can be found in the menu bar above. 

 Scheduled System Downtime

​The Idaho Medicaid website is down each week from 4 PM on Saturday to 10 AM on Sunday for regular maintenance.  During this time, eligibility inquiries are available through our telephone system at 1 (866) 686-4272.  Any changes to this standard maintenance window will be communicated via an announcement on this website. 

 Claims Processing

Paper claims must be received by 5:00 P.M. Monday in order to be included in the next regular weekly payment processing cycle.

Electronic claims must be received by 8:00 p.m. Thursday to be included in the next regular weekly payment processing cycle.

Click here to view the 2020 Financial Payment Processing Cycles.

 Trading Partner Account Login

Click here to sign in to your secure Trading Partner Account.  By logging into the secure portal, you can view eligibility, view and submit claims, manage patient rosters, perform enrollment and maintenance, view authorizations, download reports, and more. 

 DXC Technology Partners

Click here for a list of contact information for our valued partners. 

 Idaho Medicaid Member Resources

​Participant Services Phone​1 (866) 686-4752 (Toll-free), 1 (208) 373-1432 (Local)
​Participant Services
​Participant Information Website
​Language Services

 DXC Technology Contacts

DXC Technology Provider Relations Consultants Contact Information
Idaho Medicaid Contact Information (Provider Services, Provider Enrollment, and DXC Technology partners)


 Resources & Links


Provider Training

Click here to view the Training Calendar and browse upcoming training opportunities.  Please log into the Idaho Medicaid Training Center to register for training sessions. 

For training support, contact