Online Help Help

  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
July MedicAide Newsletter Now Online

​​The July edition of the MedicAide Newsletter is now available online. Please click here for the latest news and information affecting Idaho Medicaid providers. If you must receive the MedicAide by mail, please dial 1 (866) 686-4272 and select option 3.


Attention all healthcare personnel: your organization may be eligible for FREE N95 decontamination. This service is available to any organization using N95 compatible respirators. For additional information on this service or to enroll, select this link.

COVID-19 Resources and Updates

As the situation with COVID-19 is rapidly changing, we want to ensure that our Provider Community has the latest information regarding billing guidelines and policies. Information Releases are published for immediate use, but may be amended. It's important to refer to the published Information Releases and portal announcements. For your convenience, a COVID-19 sub-site was established on the Home tab of A link to the Information Releases can be found there.
Thank you for your service to Idaho Medicaid participants, we appreciate your work to provide care during this time.

DXC Technology and COVID-19

The health and safety of our Medicaid provider and participant community, and our DXC staff is a high priority for us. During this health emergency outbreak related to COVID-19, our DXC Technology phone representative response times may be longer than usual. We will remain available to support you Monday through Friday from 7:00 AM to 7:00 PM MST.

Whenever possible, please utilize secure messaging and e-mail communications with our team. An email response will be sent back to you, same or next business day. Please refer to the e-email address contacts, here.

Dial 1 When You Call!
It is very important that you dial a 1 when calling us. Please call 1 (866) 686-4272.  Thank you!
Welcome to the Idaho DXC Technology Online Portal for Medicaid Providers!

This website provides information to Idaho Medicaid providers, trading partners, and the public. Helpful documents and links can be found in the menu bar above. 

 Scheduled System Downtime

​The Idaho Medicaid website is down each week from 4 PM on Saturday to 10 AM on Sunday for regular maintenance.  During this time, eligibility inquiries are available through our telephone system at 1 (866) 686-4272.  Any changes to this standard maintenance window will be communicated via an announcement on this website. 


Official Resource for Novel Coronavirus(COVID-19) :
Information Releases :

 Claims Processing

Paper claims must be received by 5:00 P.M. Monday in order to be included in the next regular weekly payment processing cycle.

Electronic claims must be received by 8:00 p.m. Thursday to be included in the next regular weekly payment processing cycle.

Click here to view the 2020 Financial Payment Processing Cycles.

 Trading Partner Account Login

Click here to sign in to your secure Trading Partner Account.  By logging into the secure portal, you can view eligibility, view and submit claims, manage patient rosters, perform enrollment and maintenance, view authorizations, download reports, and more. 

 DXC Technology Partners

Click here for a list of contact information for our valued partners. 

 Idaho Medicaid Member Resources

​Participant Services Phone ​1 (866) 686-4752 (Toll-free), 1 (208) 373-1432 (Local)
​Participant Services E-mail
​Participant Information Website
​Language Services
​Idaho Health Plan Coverage Booklet - English
​Idaho Health Plan Coverage Booklet - Spanish

 DXC Technology Contacts

DXC Technology Provider Relations Consultants Contact Information
Idaho Medicaid Contact Information (Provider Services, Provider Enrollment, and DXC Technology partners)


 Resources & Links


Provider Training

Click here to view the Training Calendar and browse upcoming training opportunities.  Please log into the Idaho Medicaid Training Center to register for training sessions. 

For training support, contact