Online Help Help

  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
Remittance Advice for Week 9/24/2020 New

​​​DXC Technology has identified an issue with Remittance Advice (RA) reports that were distributed this week. The Remittance Advice report that was published online for the week of 9/24/2020 was a duplicated RA reflecting the same information that was distributed for the prior week. We are working to resolve the issue as quickly as possible. Thank you for your patience while we work through this.

Healthy Connections Rosters

​The September Healthy Connections Rosters have been posted to your secure Trading Partner Account.

Provider Handbook Updates
Updates have been made to the Provider Handbook. You may find the link under the Reference Material menu on this website. Changes are noted in each document. The updated documents are:
  • Hospital
  • TPR Carrier Codes
Changes to Contacting Your Provider Relation Consultant

Effective immediately, the Provider Relation Consultants (PRCs) are only able to be contacted via email and no longer have access to the contact telephone numbers you may have reached them at before. Please see the updated PRC contact email addresses in the table below.

If you're unable to send an email to your PRC, please contact the DXC Technology Call Center at 1(866)686-4272 and ask to have a message delivered to your Regional PRC who will contact you directly, the same or next business day.

​Region 1 and the state of Washington​
​Region 2 and the state of Montana​
​Region 3 and the state or Oregon​
​Region 4 and all other states​
​Region 5 and the state of Nevada​
​Region 6 and the state of Utah​
​Region 7 and the state of


Thank you for your cooperation and understanding!  

Dial 1 When You Call!
It is very important that you dial a 1 when calling us. Please call 1 (866) 686-4272.  Thank you!
Welcome to the Idaho DXC Technology Online Portal for Medicaid Providers!

This website provides information to Idaho Medicaid providers, trading partners, and the public. Helpful documents and links can be found in the menu bar above. 

 Scheduled System Downtime

​The Idaho Medicaid website is down each week from 4 PM on Saturday to 10 AM on Sunday for regular maintenance.  During this time, eligibility inquiries are available through our telephone system at 1 (866) 686-4272.  Any changes to this standard maintenance window will be communicated via an announcement on this website. 


Official Resource for Novel Coronavirus(COVID-19) :
Information Releases :

 Claims Processing

Paper claims must be received by 5:00 P.M. Monday in order to be included in the next regular weekly payment processing cycle.

Electronic claims must be received by 8:00 p.m. Thursday to be included in the next regular weekly payment processing cycle.

Click here to view the 2020 Financial Payment Processing Cycles.

 Trading Partner Account Login

Click here to sign in to your secure Trading Partner Account.  By logging into the secure portal, you can view eligibility, view and submit claims, manage patient rosters, perform enrollment and maintenance, view authorizations, download reports, and more. 

 DXC Technology Partners

Click here for a list of contact information for our valued partners. 

 Idaho Medicaid Member Resources

​Participant Services Phone ​1 (866) 686-4752 (Toll-free), 1 (208) 373-1432 (Local)
​Participant Services E-mail
​Participant Information Website
​Language Services
​Idaho Health Plan Coverage Booklet - English
​Idaho Health Plan Coverage Booklet - Spanish

 DXC Technology Contacts

DXC Technology Provider Relations Consultants Contact Information
Idaho Medicaid Contact Information (Provider Services, Provider Enrollment, and DXC Technology partners)


 Resources & Links


Provider Training

Click here to view the Training Calendar and browse upcoming training opportunities.  Please log into the Idaho Medicaid Training Center to register for training sessions. 

For training support, contact