Online Help Help

  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
    
Provider Handbook Updates

​Updates have been made to the Provider Handbook. You may find the link under the Reference Material menu on this website. Changes are noted at the beginning of each document. The updated documents are:

  • Agency Professional
  • Directory
  • General Billing Instructions
  • General Provider and Participant Information
  • Glossary
Martin Luther King Day Holiday and the Financial Cycle

​Due to the Martin Luther King Day holiday, the financial cycle for the week of 1/18/2019 will be delayed by one day. Payments, Remittance Advices (RAs), and the HIPAA 835 Claim Advice Files will be one day later than normal.

Healthy Connections Roster

The January Healthy Connections Rosters have been posted to your secure Trading Partner Account.​​​​​​​

1099 Forms

IRS form 1099MISC, Miscellaneous Income, for tax year 2018, will be mailed to providers by January 31, 2019. For more information, see our 1099 Frequently Asked Questions.

Provider Handbook Updates
Updates have been made to the Provider Handbook. You may find the link under the Reference Material menu on this website. Changes are noted at the beginning of each document. The updated documents are:
  • Chiropractor
January MedicAide Newsletter Now Online

The January edition of the MedicAide Newsletter is now available online. Please click here for the latest news and information affecting Idaho Medicaid providers. If you must receive the MedicAide by mail, please dial 1 (866) 686-4272 and select option 3.​​​​​​

Expired Idaho Board of Pharmacy

​Idaho Medicaid has not been able to validate all pharmacy licenses from the Board of Pharmacy. Not having a valid license on file with Idaho Medicaid could result in denied claims. If claims are denied due to license expiration and the license is subsequently found to be effective for that date of service; those claims will be automatically reprocessed. Affected providers will be contacted by DXC Technology's Provider Services and should provide updated license information as requested. If you have any questions, please contact DXC Technology Provider Services at 1 (866) 686‐4272.

Ordering, Referring, Prescribing (ORP) Providers Report Available

Your provider Trading Partner Account (TPA) now offers a report listing all Idaho Medicaid Ordering, Referring, and Prescribing (ORP) only Providers. To generate a list of ORP providers:

·  log into your secure Trading Partner Account

·   select the Provider Directory drop down

·   then select ORP Report

 

You can search, print the list, or export to excel. Please read the informational notice provided with the report as it contains specific details about the report, use and clarification.

Attention Providers Submitting Secondary Claims through Your Trading Partner Account

If a participant has primary insurance and their primary insurance claim has denied or paid at zero, providers must enter the Coordination of Benefits information in the COB Information section of the claim in addition to uploading the primary insurer's Explanation of Benefits (EOB). The EOB must include the EOB summary page. If the primary paid amount is zero, providers must enter zero and enter the paid date as the date of the EOB. If reporting both a co-pay amount and a coinsurance amount, these need to be added together and entered under coinsurance. These steps must be followed in order for us to process your claim correctly.

Dial 1 When You Call!
It is very important that you dial a 1 when calling us. Please call 1 (866) 686-4272.  Thank you!
Welcome to the Idaho DXC Technology Online Portal for Medicaid Providers!


This website provides information to Idaho Medicaid providers, trading partners, and the public. Helpful documents and links can be found in the menu bar above. 

 Scheduled System Downtime

​The Idaho Medicaid website is down each week from 4 PM on Saturday to 10 AM on Sunday for regular maintenance.  During this time, eligibility inquiries are available through our telephone system at 1 (866) 686-4272.  Any changes to this standard maintenance window will be communicated via an announcement on this website. 

 Claims Processing


Paper claims must be received by 5:00 P.M. Monday in order to be included in the next regular weekly payment processing cycle.

Electronic claims must be received by 8:00 p.m. Thursday to be included in the next regular weekly payment processing cycle.

Click here to view the 2019 Financial Payment Processing Cycles.

 Trading Partner Account Login

Click here to sign in to your secure Trading Partner Account.  By logging into the secure portal, you can view eligibility, view and submit claims, manage patient rosters, perform enrollment and maintenance, view authorizations, download reports, and more. 

 DXC Technology Partners

Click here for a list of contact information for our valued partners. 

 Idaho Medicaid Member Resources

​Participant Services Phone​1 (866) 686-4752 (Toll-free), 1 (208) 373-1432 (Local)
​Participant Services E-mailidparticipantservices@molinahealthcare.com
​Participant Information Websitehttp://www.healthandwelfare.idaho.gov/Home/tabid/55/Default.aspx
​Language Serviceshttp://healthandwelfare.idaho.gov/AboutUs/LanguageAssistance/tabid/3766/Default.aspx

 Molina Contacts

DXC Technology Provider Relations Consultants Contact Information
Idaho Medicaid Contact Information (Provider Services, Provider Enrollment, and DXC Technology partners)

 

 Resources & Links

 

Provider Training
Opportunities

Click here to view the Training Calendar and browse upcoming training opportunities.  Please log into the Idaho Medicaid Training Center to register for training sessions. 

For training support, contact IDTraining@MolinaHealthcare.com.