Online Help Help

  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
  • Idaho Medicaid Program
    Health Coverage
    for Idaho families
    
Medicaid Survey
Medicaid needs your assistance in evaluating the current Health Information Technology (HIT) landscape in the State of Idaho.  As part of Idaho’s planning effort to better understand the current HIT landscape, we are conducting a survey on the adoption and use of Electronic Health Records (EHRs), participation in health information exchange, and overall health information technology.
 
The survey invitation has been sent and the survey has been extended through December 10. Your participation in the survey is very valuable. For questions, about the survey, please contact Joey Vasquez, State Medicaid Health IT Lead by email at Joey.Vasquez@dhw.idaho.gov. 
Secure Message Inquiries
To increase efficiency and prompt resolution to your inquiries we are asking the Provider community to include the following information when communicating with Gainwell through your secure message feature on your Trading Partner Account: 
For claim inquiries: 
  • Pay to NPI
  • Pay to Name
  • Member name
  • Claim number
For Prior Authorization (PA) status inquiries: 
  • Pay to NPI
  • Pay to Name
  • MID
  • Member name
  • Date submitted
For a request to update the Administrator on your Trading Partner Account:
  • All information must be included on company letterhead, signed and dated. Attach the letter to the secure message. 
    • NPI/Provider ID to specific account
    • Explanation of Admin Change
    • First and Last Name of Previous or Username on file
    • Current Email on file
    • First and Last Name of New Admin


Dial 1 When You Call!
It is very important that you dial a 1 when calling us. Please call 1(866) 686-4272. Thank you! 
Welcome to the Idaho DXC Technology Online Portal for Medicaid Providers!


This website provides information to Idaho Medicaid providers, trading partners, and the public. Helpful documents and links can be found in the menu bar above. 

 Scheduled System Downtime

​The Idaho Medicaid website is down each week from 4 PM on Saturday to 10 AM on Sunday for regular maintenance.  During this time, eligibility inquiries are available through our telephone system at 1 (866) 686-4272.  Any changes to this standard maintenance window will be communicated via an announcement on this website. 

 COVID-19

Official Resource for Novel Coronavirus(COVID-19) :
https://coronavirus.idaho.gov/resources-for-healthcare-providers
Information Releases :
/Lists/Information%20Releases/AllItems.aspx

 Claims Processing


Paper claims must be received by 5:00 P.M. Monday in order to be included in the next regular weekly payment processing cycle.

Electronic claims must be received by 8:00 p.m. Thursday to be included in the next regular weekly payment processing cycle.

Click here to view the 2021 Financial Payment Processing Cycles.

 Trading Partner Account Login

Click here to sign in to your secure Trading Partner Account.  By logging into the secure portal, you can view eligibility, view and submit claims, manage patient rosters, perform enrollment and maintenance, view authorizations, download reports, and more. 

 DXC Technology Partners

Click here for a list of contact information for our valued partners. 
There are no items to show in this view of the "Provider Enrollment Announcements" list.

 Idaho Medicaid Member Resources

​Participant Services Phone ​1 (866) 686-4752 (Toll-free), 1 (208) 373-1432 (Local)
​Participant Services E-mail idparticipantservices@dxc.com
​Participant Information Website https://healthandwelfare.idaho.gov/services-programs/medicaid-health
​Language Services http://healthandwelfare.idaho.gov/AboutUs/LanguageAssistance/tabid/3766/Default.aspx
​Idaho Health Plan Coverage Booklet - English https://publicdocuments.dhw.idaho.gov/WebLink/DocView.aspx?id=2080&dbid=0&repo=PUBLIC-DOCUMENTS
​Idaho Health Plan Coverage Booklet - Spanish https://publicdocuments.dhw.idaho.gov/WebLink/DocView.aspx?id=2081&dbid=0&repo=PUBLIC-DOCUMENTS

 DXC Technology Contacts

DXC Technology Provider Relations Consultants Contact Information
Idaho Medicaid Contact Information (Provider Services, Provider Enrollment, and DXC Technology partners)

 

 Resources & Links

 

Provider Training
Opportunities

Click here to view the Training Calendar and browse upcoming training opportunities.  Please log into the Idaho Medicaid Training Center to register for training sessions. 

For training support, contact IDTraining@dxc.com.